Termos de Serviço

1. The deal

These Terms of Service (the "Terms") form a binding agreement between you and Kuaray Oka ("we", "us") governing your use of the Kuaray Oka platform (the "Service"). By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Account eligibility

You must be at least 18 years old to create an account. The Service is intended for business operators, not consumers acting outside a commercial activity. You confirm that the information you provide is accurate and that you are authorised to bind the business you represent.

3. Your responsibilities

You are responsible for the content you publish (pages, sections, images, contact-form schemas) and for the personal data you collect from visitors to your landing pages. You must:

• have a lawful basis to collect the personal data your forms, booking flows, and WhatsApp integration capture from your visitors;
• display a privacy notice to your visitors that complies with the law of their jurisdiction (GDPR, LGPD, CCPA, etc.);
• handle and respond to data-subject requests from your visitors promptly; we will assist when needed under the DPA;
• not use the Service to send spam, phishing, malware, or any unlawful communication.

4. Prohibited content and use

Kuaray Oka is a family-friendly business platform. The following uses are strictly prohibited and constitute a material breach of these Terms, grounds for immediate suspension or termination of your account without refund, and (where applicable) reporting to law-enforcement authorities:

• Adult or sexually explicit content, including pornography, nudity for sexual purposes, escort or companionship services, sexual-services advertising, sexually suggestive subscription or membership offerings, and any other "18+" / "NSFW" content of any kind, with or without payment;
• content depicting, promoting, or facilitating the sexual exploitation of minors (we will report any such content to competent authorities without delay);
• gambling, lotteries, sweepstakes, or games of chance that violate the law of any jurisdiction where your page is published or accessed;
• sale or promotion of firearms, ammunition, regulated weapons parts, explosives, or other items whose distribution is regulated;
• sale or promotion of controlled substances, prescription pharmaceuticals without proper licence, or recreational drugs;
• hate speech, content that incites violence or discrimination on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, or disability;
• phishing, malware distribution, impersonation of a person or brand, or the operation of any deceptive scheme;
• any other content or activity that is unlawful in your jurisdiction or in the jurisdiction where the page is accessed, or that violates the terms of our sub-processors (Stripe, WhatsApp/Meta, Google, AWS).

We do not pre-screen customer content, but we reserve the right to remove published pages, suspend workspaces, or terminate accounts that violate this section. To report a page that violates these rules, email info+abuse@kuaray.tech.

5. Data Processing

When the Service processes personal data of your end-users on your behalf (lead submissions, bookings, WhatsApp transcripts, attribution data), you are the controller and we are the processor. The terms of that relationship are set out in our Data Processing Agreement, which is incorporated into and forms part of these Terms.

6. Fees, trials, and refunds

Paid plans are billed monthly via Stripe at the price displayed at the time of purchase. Trials, where offered, convert to a paid subscription unless cancelled before the trial ends. Subscriptions renew automatically until cancelled. You can cancel anytime from the billing page; cancellation takes effect at the end of the current billing period. Except where required by applicable consumer-protection law, fees are non-refundable.

7. Intellectual property

We retain all rights in the Service, its source code, and its branding. You retain all rights in the content you publish through the Service. You grant us a worldwide, royalty-free, limited licence to host, store, transmit, and process that content for the sole purpose of operating the Service for you.

8. Termination

You may delete your account at any time. We may suspend or terminate your account on notice for breach of these Terms, non-payment, or use that materially harms other customers or third parties. Upon termination, your workspace and associated data are deleted as described in the Privacy Policy.

9. Warranties and liability

The Service is provided "as is". To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total aggregate liability for any claim arising out of or relating to these Terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law (including, in the EU, gross negligence and wilful misconduct).

10. Changes to these Terms

We may update these Terms. Material changes are announced in-app and by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

11. Governing law

These Terms are governed by the laws of Brazil. For consumers in the European Union, this choice of law does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of residence.